JooJoobs Frequently Asked Questions

joojoobs FAQ

Below we have listed the most common questions we receive daily.

We love running this little shop, and we love our customers the most. So if you have any questions, concerns, problems, new ideas, etc. we want to hear from you, please message us.

Types of Leather

Distressed Leather – our favorite because it gets better with age – scuffs easily but scuffs can be removed just as easily using any oil (we like coconut oil). It’s excellent for making a  rustic vintage looking product.

Sample product using distressed leather.

Oiled Leather – oiled leather is thicker than distressed leather, so even though we love using it to make bags and other items that require its super long-term durability, it's hard to use it to make minimalist wallets because of its extra thickness.

Sample product using oiled leather.

Production Times

All items are handmade, made to order, taking 1 - 5 days to make.

Shipping

All shipping is free. USA customers have to option to upgrade their shipping to FedEx.

Signature confirmation is required for all orders, no exceptions.

USA 

Orders to the USA will use Thailand Post/USPS as default and take 2 - 4 weeks to arrive once shipped. 

If you choose to upgrade to FedEx, for an additional $8, the shipping time is reduced to 3 – 5 business days. We highly recommend USA customers utilize this FedEx upgrade.

FedEx requires a physical address. They can't deliver to a PO Box.

If you submit a PO Box with your order, we will ship your order via Thailand Post, and it will be delivered to you via USPS. 

Canada

We're not currently able to ship to Canada from this shop. You can purchase via our Etsy store.

Australia

Orders to Australia will be shipped via Thailand Post, and it will be delivered to you via Australian Post. Australian orders take ~3 weeks to arrive.

United Kingdom

Orders to the UK will be shipped via Thailand Post, and it will be delivered to you via Royal Mail. UK orders take ~2 – 3 weeks to arrive.

The Rest of the World

Orders to the rest of the world will be shipped via Thailand Post, and it will be delivered to you via your local National Postal Service. The orders take ~2 – 4 weeks to arrive.

We know lots of people have shipping questions, so please don’t be shy, send us a message.

Do you accept Exchanges or Returns?

Exchanges – No, we don’t accept exchanges.

Refunds – Yes

Refunds are easy. If you buy something, we give you 30 days, no questions asked. Just contact us and inform us you would like to return an item. Then you just need to ship it back to us.

The customer is responsible for return shipping fees.

Once we receive the item back (in its original condition), we will gladly give you a refund, less the original shipping.

Please note: We don’t accept refunds for custom made or personalized items.

What is a Paypal eCheck?

An eCheck isn’t a bad thing, it just delays your order a bit.

If Paypal pulls the funds from your bank account and if either your Paypal account is unverified and/or doesn’t have a current credit card on file, they hold the payment for 3 – 5 days, just like an old school written cheque.

So until it clears, we not allowed to ship.

Time-wise for an eCheck, there are essentially 2 options:
1.  Wait for the check to clear
2.  If you are pressed for time, we cancel the first order and redo it with a verified Paypal account.

Reviews

To learn more about our product reviews, please go here.

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